Gaiaé orders are dispatched from our warehouse in Sydney, NSW Australia, unless otherwise advised on the product page (some bespoke items are sourced and shipped directly from our international suppliers).

Yes, absolutely. All parcels are sent in discreet, unbranded outer packaging. The sender name on the shipping label will simply appear as "Julie Mlinaric." This is to maintain your complete privacy

You can expect to see "Julie Mlinaric" on your bank statement, not "Gaiaé." This is to maintain your privacy.

If you have ordered a product on pre-order, we will hold your entire order and send all items in one parcel when the pre-order item becomes available. If you would prefer your available items to be sent immediately, please contact us at info@gaiae.com.au and we can arrange a split shipment (a second shipping fee will apply).

Please email us directly at info@gaiae.com.au as soon as possible with any change requests. If your order has not yet been dispatched, we will do our best to accommodate.

All discount codes must be applied at checkout. Unfortunately, no refunds or credits can be issued if you have forgotten to enter a discount code after the transaction is complete.

Due to strict health and hygiene regulations, we cannot accept returns or exchanges for a change of mind on any Yoni Eggs, Crystal Wands, or intimate oils.

If you believe your product has been damaged during transit, please email us within 48 hours at info@gaiae.com.au with a photo of the item and your order number.

If your tracking number states the parcel has been delivered but you cannot find it, please contact your local post office first.

If a parcel has been genuinely lost in transit, we can lodge an investigation with Australia Post on your behalf.

Please email us at info@gaiae.com.au.

We believe you should let your intuition lead—often the crystal you are most drawn to visually is the one you need. However, as a beginner, it can feel overwhelming.

Each crystal holds a unique frequency and intention (e.g., Rose Quartz for love, Obsidian for grounding).

There is no "right or wrong," only what feels good for you.

Click here for more information on choosing crystals.....

Before attempting to use your tool after it has been dropped, thoroughly inspect it.

If it is merely a slight chip, run your finger over the area. If it is smooth and you are comfortable with the sensation, it is generally safe to continue using (though this is a personal preference). If the chip is sharp, jagged, or causes discomfort, do not use the tool internally anymore.

If the chip is sharp and causes discomfort, do not use the wand/yoni egg internally anymore.

All Gaiaé crystals are carved completely smooth for your pleasure and safety.

While natural stone can feel cool initially, it will warm up quickly to your body temperature.

Alternatively, you can run your wand under warm water before your ritual. If you have never used a firm tool (like glass or crystal) and are used to soft silicone, it will be a new sensation, but it should never hurt.

Yes. All our crystal products are carved from raw stone, meaning they have never been owned or used before they reach you.

They are specifically designed for internal use and go through a strict quality inspection to ensure smoothness.

However, if you ever receive an item that doesn't feel right, please let us know immediately.

Yes! Our products are made of 100% pure crystal or glass and contain no electronic components, so they will not set off security sensors.

If stored in your carry-on luggage, it's possible TSA may want to look through your bag manually.

No. Never boil your crystals or glass wands. Extreme temperature changes can cause natural stones and glass to crack, shatter, or lose their structural integrity.

You can sterilise your want in hot water right before boil point or Wash them with warm water and mild soap instead.

We would love to have you! Becoming a Gaiaé affiliate is a beautiful way to promote self-love to others while earning a commission.

To request information on joining our affiliate program, please email us at info@gaiae.com.au or contact us via our website form.
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