Our Promise 30-Day Money-Back
Our promise
30-Day Money-Back Guarantee
Returns & refunds, the GAIAÈ way. If something isn't a fit, our 30-day promise keeps it simple — no drama, just clarity.
Full refund
Back to your original payment method, no questions asked.
30 calendar days
Window starts from the day your tracking shows "Delivered."
Eligible products
All GAIAÈ-made oils, balms & scrubs purchased on gaiae.com.au.
Eligibility checklist
Eligible ✓
Returned within 30 days of delivery
Unused, unaltered & in re-sellable condition
All original packaging, inserts & seals included
Proof of purchase (order number or receipt)
Not eligible ✕
Crystal & glass products
Final-sale or marked-down items
Used or damaged products (unless arrival damage reported within 48 hours)
Custom or personalised items
How to start a return
1
Email us
Send your order number and reason to info@gaiae.com.au. We'll reply with the return address and instructions.
2
Send it back
Use a trackable service and keep your receipt. Repack securely in original packaging or equivalent protection. Return shipping is at your expense.
3
Refund issued
Once received and inspected, we'll process your refund to the original payment method. Allow 3–5 business days for inspection, plus 3–10 business days for bank processing.
Refund timelines
Inspection
3–5 days
Business days after the parcel arrives
Bank processing
3–10 days
Business days — varies by provider
Frequently asked questions
Which products are covered?
GAIAÈ-made oils, balms, and scrubs purchased from gaiae.com.au.
Are crystals or glass eligible?
No. Crystal & glass products are excluded for safety and quality reasons.
Do I pay for return shipping?
Yes. You're responsible for return shipping costs. We'll provide the return address via email.
How do I get the return address?
Email info@gaiae.com.au with your order number. We'll reply with the address and instructions.
When does the 30-day window start?
From the day your tracking shows "Delivered."
When is my refund processed?
Once we receive and inspect your return, we process the refund to your original payment method. Bank timing may add a further 3–10 business days.
