Our Promise 30-Day Money-Back
30-Day Money-Back GuaranteeReturns & Refunds, the GAIAÈ WayThis policy covers GAIAÈ-made oils, balms, and scrubs. If something isn’t a fit, our 30-day money-back promise keeps it simple — no drama, just clarity.What this guarantee meansAny eligible product (oils, balms, scrubs made by GAIAÈ) can be returned within 30 calendar days of delivery for a refund to your original payment method. Items must be in original condition with all packaging and safety seals (where applicable) intact.Why we offer itBuying online should feel as safe as buying in person.We want you to experience texture, scent, and finish IRL.If it’s not a match, you shouldn’t be stuck with it.Exclusions: For safety and quality reasons, crystal & glass products are not eligible for return or refund. Final sale, custom, or used items are also ineligible.Eligibility checklistReturn requested within 30 days of deliveryProduct is unused, unaltered, and in re-sellable conditionAll original packaging, inserts, and seals includedProof of purchase (order number or receipt)Not eligibleCrystal & glass productsFinal-sale or marked-down items (where noted)Used or damaged products (unless arrival damage reported within 48 hours)Custom/personalised itemsHow to start a returnEmail us: Send your order number and reason to info@gaiae.com.au.We’ll reply with the return address: Use a trackable service and keep your receipt. Return shipping is at your expense.Send it back: Repack securely in original packaging (or equivalent protection).Refund: Once received and inspected, we’ll process your refund to the original payment method.Refund timelinesInspection: 3–5 business days after the parcel arrivesBank processing: 3–10 business days (varies by provider)Need help? Email support with your order number.FAQsWhich products are covered?GAIAÈ-made oils, balms, and scrubs purchased from gaiae.com.au.Are crystals or glass eligible?No. Crystal & glass products are excluded for safety/quality reasons.Do I pay for return shipping?Yes. You’re responsible for return shipping costs. We’ll provide the return address via email.How do I get the return address?Email info@gaiae.com.au with your order number. We’ll reply with the address and instructions.When is my refund processed?Once we receive and inspect your return, we process the refund to your original payment method. Bank timing may add 3–10 business days.When does the 30-day window start?From the day your tracking shows “Delivered.”This policy applies to retail purchases on gaiae.com.au only. Wholesale and special orders follow their own agreements.
